Not sure if mentioned below, but Admin's also need to be able to tell when a user is currently on a call + proper routing.

User Call Status = In Progress / On Call / Offline / Etc.

Having to ask or search contacts to see if appointment picked up is inefficient.

With the above, if user is in call - the automation allows for inbound call to be forwarded to someone else.

I understand AI is the trend, but myself and I am sure others would prefer an "all-in-one" platform to have the basics dialed in first, instead of focusing on AI and web/email templates.

I agree this would be great since currently transfers from one employee to another that has an assigned GHL number is creating a call loop and does not allow for "user" call transfers. ,The only way to get around it is to manually have them dial the assigned number and merge the call. Otherwise employees would be required to enter their personal number to be able to transfer to a user. Employees should not have to enter their personal cell phone numbers. There has to be a way to transfer calls to the user's assigned number.

Would be nice to be able to set the user's assigned phone number to transfer to instead of the personal phone number in the user profile.

I see they has been done so many stupid updates but nothing about this, this is very disappointing to be honest. at least they should recommend a 3rd party option that integrate easy with GHL.

Seriously, how is this not a default feature!

OMG finally someone said this out loud! Their phone system configuration is just for the lack of better term, STUPID. imagine not being able to transfer a call within the same subaccount to another user on that subaccount because you would need to assign their personal number on their profile, which of course, would result to not just paying for 2 phone services, but if that personal phone assigned to the user's profile is not on the computer, they would have to pick up the call on a hard phone or mobile phone, which is extreme suffering for businesses that are customer service reliant AKA, contact centers.

In addition to this, you cannot even add all active users to received inbound calls using the default phone number, as there's a limit of 6 users only, which is not really a good limitation, and I don't see no benefits with them restricting us this much.

Core Platform PLEASE work on this!! Clients want to be able to use LC phone as their main VOIP service without external numbers, and they have to be able to transfer calls to other LC numbers. This is an urgent issue. thank you!

Agree - really need this fixed!!!

Really needs this! Means we can completely switch over from 3CX

Yes. I love GHL but this feels like we are stuck in 1994