Time-based Call Forwarding Rules for Numbers and Pools
H
Harley Seelbinder
Allow users to set schedules that forward calls to different destinations based on time and day. Example: forward to a live receptionist during her working hours, and route to Voice AI outside those hours.
Today, a number can be forwarded, but there is no native way to apply forwarding by schedule. My receptionist must manually disable forwarding at the end of her shift to avoid after-hours calls. This is error-prone and creates missed calls, poor UX, and staff fatigue.
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C
Chase Buckner
Merged in a post:
Ability to have automated number switching based on days/hours?
B
Blake Pleasants
On the weekend we have a receptionist and it takes time to manually update the forwarding numbers to her phone
I
Ilan Freeman
You can do this using an IVR automation and just select the days you want it to forward to the number you want