Selecting Phone number
under review
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Agency Profile
I would like to have the ability to select the phone number I’m texting from. We have the ability to choose when calling out, but not when sending out messages.
Could be how we choose the channel for sending messages from, phone, instagram, email, facebook, etc…
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Our team constantly mixes this up. Client gets texts from three different numbers and has no idea who they're talking to. The workaround of manually switching every time gets old fast.
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Summer Jeronimo
If we can do a phone # lock for Conversation AI . I want conversation AI to come from one # and calendar reminders via a workflow from a different #
Right now if they are both happening, conversation AI jumps to the other # even if the contact does not message them there
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Angel Mendez Jr. (Owner)
Please vote to update the outbound number selection on the app — we need this fixed:
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Don Franklin
we can select a number when texting but we need to be able to set a "default" number to text from even if they have an "assigned" phone number to the user. Currently it defaults to the assigned number of the user and that causes a lot of confusion with contacts when the user texts back as it comes from a different number.
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STS Team | Sole Moran
Still under review since 2023?
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Anthony Ricciardo
Please help me vote for this post, as well: https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/number-selector-consistent-caller-id-across-sms-voice
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Brian Del Terzo
Editing my comment after realizing where I went wrong...
When importing contacts, there's no way to import multiple phone numbers directly into the built-in phone number field, even though that field can store up to four numbers. So that remains the core issue.
What we did instead was create a custom field for the secondary numbers that many of our contacts have. However, this custom field isn’t recognized by GHL as a phone number.
As a result, any secondary numbers added during a bulk import would need to be manually moved into the built-in phone number field are recognized for calling, texting, and, I assume, automation.
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Billy Wood
Hey guys, this is complete. Can you now upvote this feature so that we can assign numbers in the automations:
You guys are upvoting this request, not realizing that it's only manual texting.
Manual texting number select is now complete. Upvote the link above so we can now do this in the automations. It's a vital feature for online businesses that work in multiple international markets.
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Brian Del Terzo
Billy Wood - I see where I went wrong... we were using a custom field for the secondary number based on how the contacts were imported and unfortunately there is no way to import into the proper default phone field.
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William Deignan
Please fix this.
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John Noonan
William Deignan You can do this. In the conversation you can select which number to send from
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William Deignan
John Noonan Thanks John!
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Kaleb Mccubbins
John Noonan yeah just can't do this on the app, that i've seen
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Teddy Benz
Kaleb Mccubbins yes, I found my way here because the functionality doesn't seem available on mobile app. It would also be generally helpful to be able to see the details of already sent messages (from/to numbers, etc) like we can on web
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Tadhg Hayes
This is really really really important functionality.
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