IVR Call Routing & Voicemail
D
Dustin Miller
It would be great for the new IVR feature to allow us to not only forward calls to users, but also static phone numbers like the phone number settings do. Sometimes we don't want the call to go to an existing user, just a phone number.
Also, the Voicemail option should show the recording in the contact record, not the Enrollment logs because customers are never going to find it there and it is going to cause issues for them not being able to find the voicemail a customer left for them.
Thanks!
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J
Jim Hamidani
Need to be able to attach the voicemail to an internal email notification so the client can just download and listen.
JA Brodie
Want to be able to transfer an active call to an prerecorded Voicemessage or Voicemail of specific user during a live call
E
Eli Rozen
this should be tied to https://ideas.gohighlevel.com/lcphonesystem/p/ivr-call-routing-multiple-agents-at-once
Possible solution for both:
Allow Connect to Number feature, including LC numbers, since internal numbers can be set to connect to multiple users.
J
Jeremiah Vanderlaan
Love to have IVR workflow to Forward Call to Custom Number.
W
Wes Lafortune
Also, it would be good to be able to attach the voicemail to an internal email notification so the client can just download and listen.
D
Daniel Spenst
100% agreed. We want to post our IVR incoming number on Google as our primary business number so we don't miss any sales, but we need to route existing customers to our support lines that are run in a separate phone system. The current system doesn't allow us to do that.
Allowing us to use the IVR to call an outside number would solve the issues.
B
Bruno Preis
Transferring the call to a user's phone number is pointless, given that most of my users don't own real phones and only use the software number. It's imperative that we find a more effective approach to address this issue.
E
Ehab Ghabour
Bruno Preis: I agree it should allow us to transfer to any number or even to users without numbers just using a web app and/or mobile app