Call Whisper to IVR | Voters

Call Whisper to IVR

Eldar Cohen

We need call Whisper feature to be added to the IVR workflow currently it seems that it's only available without the IVR

January 31, 2024

Keith Besherse

Also, Whisper is not part of the Call transfer for Voice Agent.

Keith Besherse

Separate the billing for phone purchase and usage to allow different markup rates depending on use case.

https://ideas.gohighlevel.com/lcphonesystem/p/separate-rebilling-of-phone-and-phone-usage

Tony Juays

Keith Besherse I see what you did there! :-)

Keith Besherse

Tony Juays too subtle?

Tony Juays

Keith Besherse it’s actually a good idea.

Daniel Bennett

How long this THING will take to add to the IVR

WTF!!!!

Anthony Miano

Still sorely needed. IVR is so useful but without the whisper message and call connect feature our clients are starting to regress back to the standard phone settings. Srikanth Chellaboina , Chase Buckner , Varun Vairavan Do we have any updates or plans for this on the roadmap anytime soon?

Thank you!

Sean McMeen

Much needed!!

Dustin Miller

We need this ASAP.

Ashley DePiano

Please please please put this on the roadmap! You made it so that it is necessary to use Lead Connector instead of Twilio directly and now the Whisper is a feature that can't be used. It's really bad!

Keith Besherse

Shaun Clark, this is a symptom of the fundamental issue with the MVP model.
We all love the call whisper feature of the basic phone configuration. When you launched the IVR you should have assumed we would want all those existing features. We shouldn't have to ask again for the "enhancement."
Varun Vairavan, Chase Buckner, Shivam HighLevel

Srikanth Chellaboina

Hey Keith Besherse Thanks for the suggestion. This is not a part of the current sprint. Will surely look at this for the next quarter.

Thanks.

Eldar Cohen

Srikanth Chellaboina this is critical when using the phone system it's really making it almost obsolete without it as we don't know where the call is coming from so we can use the IVR

Keith Besherse

https://ideas.gohighlevel.com/lcphonesystem/p/ivr-connect-to-user-on-desktop-or-mobile-app

Keith Besherse

Thank you Srikanth Chellaboina.

Keith Besherse

https://ideas.gohighlevel.com/lcphonesystem/p/add-call-whisper

Keith Besherse

Srikanth Chellaboina, Shivam HighLevel, Core Platform, Sales & Marketing, RevEx Group, Chase Buckner
I don’t know who is supposed to merge in duplicate suggestions.
Shaun Clark, why do we have to ask for the call whisper?

Keith Besherse

Caller ID for IVR:
https://ideas.gohighlevel.com/changelog/view-users-and-workflows-linked-to-a-phone-number-show-caller-name-for-ivr-calls
Custom Value as the phone number: https://ideas.gohighlevel.com/lcphonesystem/p/option-to-use-custom-value-in-phone-number-field-of-call-connect-action-in-ivr

Keith Besherse

Srikanth Chellaboina, Core Platform, and Sales & Marketing, Call Whisper is also not part of the Call transfer for Voice Agent. This is a major oversight. Abhishek Kumar, Puru Bansal, Fer Patel, Chase Buckner, Shivam HighLevel, RevEx Group.

Jacob Radcliffe

Much needed. Otherwise people have no idea what type of call they are receiving unless they are a dedicated department.

Ashley DePiano

Jacob Radcliffe Exactly! How is this NOT a feature yet??

Keith Besherse

Jacob Radcliffe, do you have any indications of action by the dev teams?

Kip Hernandez

This is something that my clients are requesting. How many more votes to get this on the roadmap?

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