Call Whisper to IVR | Voters

Call Whisper to IVR

Eldar Cohen

We need call Whisper feature to be added to the IVR workflow currently it seems that it's only available without the IVR

January 31, 2024

Charles Dummer

I have just started using the IVR workflows, and can't believe this feature isn't available as part of the workflow action for call connect - the amount of money we spend on the Highlevel call system in usage charges, only to have to deal with pure inconveniences like this is extremely frustrating.

I also find it crazy that this has been sitting in Ideas for 19 months so far. Any time I come across a critical issue or missing feature, and support suggests i create an idea for it, i take it as an insult because this is how they are responded to. Sales & Marketing please get this reviewed ASAP.

Christy S

Please add this feature! We need to know where the calls are coming from. We have three different businesses!

Aron Sabel

This issue was raised in February 2024. We are now approaching the end of August in 2025, and this still hasn't been fixed. The entire IVR is pointless for our clients without having the call whisper function available...

What's going on team?

Joshua Muradov

This is super important is there any update on this or workaround?

Joe Costa

I want to be able to set up tree press 1 for sales , press 2 for support , 3 for accounts payable. And when call is transferred a whisper what they pressed. Caller pressed 2 , I pick up the phone and a whisper "support"

Chris Forsey

Just setup IVR for the first time and the client is asking how to turn on the call whisper and call connect feature. Didn't even realize until now that for some reason those features are not available when using the IVR. HighLevel Support any update on if and when this will be available?

Keith Besherse

Also, Whisper is not part of the Call transfer for Voice Agent.

Keith Besherse

Separate the billing for phone purchase and usage to allow different markup rates depending on use case.

https://ideas.gohighlevel.com/lcphonesystem/p/separate-rebilling-of-phone-and-phone-usage

Tony Juays

Keith Besherse I see what you did there! :-)

Keith Besherse

Tony Juays too subtle?

Tony Juays

Keith Besherse it’s actually a good idea.

Sam A

How long this THING will take to add to the IVR

WTF!!!!

Anthony Miano

Still sorely needed. IVR is so useful but without the whisper message and call connect feature our clients are starting to regress back to the standard phone settings. Srikanth Chellaboina , Chase Buckner , Varun Vairavan Do we have any updates or plans for this on the roadmap anytime soon?

Thank you!

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