Call Scripts for Call Center / Clients or us + Ability to see them on mobile
under review
K
Ken
Since HL wants to cover the complete funnel (from the lead gen to the close), having the possibility to display Call Scripts during calls would be a giant step forward.
If you or your client are calling leads from HL or you're set up with a Call Center, imagine the impact of having scripts in HL. Those scripts could even be filled with the contact's custom fields. This would create personalized scripts to boost your sales team by 10x.
Sharing a snapshot? Share your scripts as well! A tab could be created under "Phone Calls" for this feature.
In an ideal world, there would be a trigger to assign a script to a user. If a user purchases X, responds to x, opts in from x form, assign x script for the next call.
HIGHLVL-I-815
E
Edison Lopez
I imagine we would be able to click on a button on the dialer and it would open a Lightbox with the script in it and the dialer buttons at the bottom. Here is a quick mock up I made.
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Daniel Hartzheim
Yes! This would be amazing. For clarity, your last paragraph with the example use case is really about a HL Contact, not a HL user. You might edit your text to help the dev team understand the use case better.
S
Shivam HighLevel
under review
D
David Frunza
1.1k and no team response?
I wanted to build a script in the notes but when I fill custom fields later they don´t get updates in the notes. Should be already in GHL imo.
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Lemar Molina
Already built fully integrated- lmk if I can assist
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Daniel Martins
Lemar Molina: I would like to know more about
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Lemar Molina
Daniel Martins: Hello Daniel how can I assist?
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Stephan Galarneau
Lemar Molina: Hi Lemar, how can we have this template ? contact me on my whatsapp 1-829-643-4388 thanks
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Lemar Molina
Stephan Galarneau: hello Stephan, contacting you now
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Stephan Galarneau
Lemar Molina: still waiting Lemar ;-)
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Lemar Molina
Stephan Galarneau: I already sent you a message on Facebook
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Eugene Britz
Lemar Molina: please contact me on this eugene@crmsolution.co.za
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Nick Daugherty
Lemar Molina: It looks like you're using a separate 3rd-party system that is iframed into GHL, rather than using the built-in phone system provided by GHL.
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Andrew Majdlik
Lemar Molina: can you please reach out to me as we’d love to get similar setup.. +61412883057
WhatsApp is fine too
L
Lemar Molina
Andrew Majdlik: I will reach out to you later today.
J
Justin Sides Jr.
Update on this?
R
RevEx Group
Merged in a post:
Tab where we can enter training scripts, SOPS & procedures for front desk staff
E
Edric Zheng
Would love a tab on the client management side where we can upload training scripts, Sops, Procedures, so they can easily toggle back and forth when scheduling calls, making calls, following up, etc.
HIGHLVL-I-192
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Jason Wardrop
y'all need to BE PATIENT for fucks sake. This idea was only suggested 2 years ago, give us some time to get around to it.
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Lemar Molina
Jason Wardrop: What do you think about this? Scripts, IVR's, click to call, preview calling, predictive calling, and receive calls inbound(not transfers) inside of GHL. Looking for feedback. Thanks.
J
Jumo
Jason Wardrop: 3 years now.
B
Brandon Bennett
This would be extremely helpful. I'd like to have an SOP for a lot of different things to document the official/correct way to do things. Our own internal best practices.This feature would negate the need for Business Process Management software.
C
Chenell Moniq'ue
Yes Like Clickup!
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