Call Scripts for Call Center / Clients or us + Ability to see them on mobile
complete
K
Ken
Since HL wants to cover the complete funnel (from the lead gen to the close), having the possibility to display Call Scripts during calls would be a giant step forward.
If you or your client are calling leads from HL or you're set up with a Call Center, imagine the impact of having scripts in HL. Those scripts could even be filled with the contact's custom fields. This would create personalized scripts to boost your sales team by 10x.
Sharing a snapshot? Share your scripts as well! A tab could be created under "Phone Calls" for this feature.
In an ideal world, there would be a trigger to assign a script to a user. If a user purchases X, responds to x, opts in from x form, assign x script for the next call.
HIGHLVL-I-815
Log In
Ronak Jindal
complete
Released via Labs. More in the release notes: https://ideas.gohighlevel.com/changelog/call-scripts
Tell us what you think!
K
Krystal Bella
Ronak Jindaldo they pass in snapshots currently? Also the notes feature on a live call on the dialer doesn’t work
P
Pascal Dörflinger
Ronak Jindal And what about triggering those Call Scripts with Entry Forms without using the in-app dialer (maybe from the Contact Detail screen)
Ronak Jindal
Krystal Bella: Snapshots: Not as of now
We will fix the notes on a live call
Ronak Jindal
Pascal Dörflinger: what are you looking to do here?
Even if you call from the contact screen, the dialer will pop up after making the call. So what difference would it make?
P
Pascal Dörflinger
Ronak Jindal Utilizing Call Scripts if you don't use the HL phone system?
Ronak Jindal
Pascal Dörflinger I understand. We will discuss this internally.
D
Dany JuegatuJuego 💙
Usefull
Ronak Jindal
in progress
M
Matan Michael
Something like this. It allows for Scripts, Intake Forms (Questionnaires), allow us to send a text from a call box, add automations, add notes, etc.
K
Keith Besherse
Matan Michael, yes. The script. But also the form &/o notes modal to store comments in the database.
M
Mark Hoffman
Matan Michael omg the ui in that screenshot is exactly what is needed. covers everything!
J
Jay Martin
Can we have call reporting work as well - calls to voicemail show as answered still and workflow reporting on IVR's doesnt pull into the Call reports....
m
mike jones
Custom scripts. for your agency with conditional logic. Approved app in the G H L marketplace also for 2 years now . Have a look at the photo you. can see custom. scripts, but in the tabs you have options for multiple scripts. custom email, internal chat amongst the team. More importantly, you can see total calls made how many sales are made conversion percentage Not to mention being able to see calls and queue on how many leads are in your list.
T
Thomas Graziano
mike jones Wow! Nice scripting functionality. Where do I get additional information on this? I need to get this to our Tech Team. Our agents would LOVE this. Thanks in advance for a reply.
R
Rich Warren
Please Vote and Check out this post on upgrading the Power Dialer capabilities: https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/using-smartlists-for-power-dialer-instead-of-workflows
E
Edison Lopez
I imagine we would be able to click on a button on the dialer and it would open a Lightbox with the script in it and the dialer buttons at the bottom. Here is a quick mock up I made.
D
Daniel Hartzheim
Yes! This would be amazing. For clarity, your last paragraph with the example use case is really about a HL Contact, not a HL user. You might edit your text to help the dev team understand the use case better.
K
Keith Besherse
Daniel Hartzheim is right Ken . I think you mean:
In an ideal world, there would be a trigger to assign a script to a contact. If a contact purchases X, responds to x, opts in from x form, assign x script for the next call.
S
Shivam HighLevel
under review
E
Eric Abel
Shivam HighLevel - Still reviewing?
W
Will Voorhees
Shivam HighLevel When will this be in progress?
Load More
→