Allow staff to receive incoming call notifications across multiple sub-accounts (cross-account call alerts)
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Jay Mappus
Allow staff who belong to multiple sub-accounts to receive call notifications from all of them — not just the one they’re currently logged into. This would prevent missed calls and improve response times for agencies or multi-location teams handling calls across several accounts in LeadConnector and the web app.
This would be a huge improvement for agencies and intake teams! Many of us manage multiple client or location sub-accounts, and it’s easy to miss calls when notifications only come through for the active account. A global or cross-account call alert system would help us respond faster and never miss a lead. Please upvote if you’d benefit too!
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Jeremy Steinman
Need this. Why is this available on Mobile but not desktop??
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Sales & Marketing
Merged in a post:
Incoming Calls To Any Sub Account Ring Lead Connector App
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Alex Zalamov
Currently if you are not in the sub account that is getting the incoming call it will just goto VM. Id like to get a incoming call to Lead Connector no matter what sub account you are in. Kind of like a catch all, any call that comes in on any sub account id like to get in lead connector. I dont think its currently possible.
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Paul Woolley
yes please add this functionality
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Chad Warren
I have always been annoyed by the limitations as it relates to Twilio configurations with multiple sub accounts. We have VOIP phones which tie into a separate phone system, but it uses Twilio numbers. In HighLevel you cannot have a incoming phone number ring another Twilio number. If you could, this incoming notification nonsense could be avoided - whether you had a physical desk phone for the call to be forwarded to OR you simply had your own Twilio account with a Twilio number setup to FWD all incoming calls to it to a phone number of your choice (e.g. cell phone) - Thus avoiding the HighLevel LeadConnector app entirely.
I understand the benefits of LeadConnector, but in the absence of LeadConnector app being updated to support multiple income call notifications from multiple sub-accounts, if HighLevel could ring another Twilio number outside of the LeadConnector environment, it would allow for these calls to be connected.
Ronak Jindal
Merged in a post:
Essential Fix: Ring across All Sub-Accounts.
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Steve Doulames
Calls Should Ring No Matter the Sub-Account (Web and Mobile)
(Proposed) When a call comes in, regardless which sub account or company the user is currently on, the call should ring the users mobile app or web app. Very similar to how a normal call routing functions. Call comes in from any of your companies / sub accounts, the phone rings. This is very needed on the mobile app.
(Currently) If a call comes in from a sub account that you are not currently on in the web app or on the mobile app, then the user's web / mobile app does not ring. This is an issue for staff members who manage multiple companies as we miss calls due to us not being on mobile app on the correct company / sub account.