Add Custom Values to "Phone" Field
R
Ryan O'Meallie
Can we add custom fields for contacts with multiple phone numbers, to populate upon a trigger:
HIGHLVL-I-4700
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S
Sales & Marketing
Merged in a post:
ID for multi contact communication (custom label phone numbers)
K
Keith Strotz
When there are multiple phone numbers or contacts for a prospect, we need an identifier in the unified communications portal. For example- husband/wife both have phone numbers in contact- we should be able to have custom label for the numbers (I.e. “Tom” and “Katy”) and when they text/call there should be an identifier in the communications portal like the owner has.
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Keith Besherse
Umm, Keith Strotz, a month ago I would have agreed that this is necessary for the use case described. However, with the arrival of Associations you can now make Tom and Katy separate Contacts which are Associated to each other. No need to have both phone numbers on one Contact record.