Ability to turn OFF call recording from the dialer pad on a per call basis
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Shanna Raper
Some customers do not give consent to be recorded during a phone call. Users should be able to turn off the call recording feature right there in the dialer when that happens.
The recording would be turned off for that one call, and the recorded bit of the customer saying they do not want to be recorded would be on the contact record.
For the next call with that same customer, the user has the option to turn off the call recording feature before the customer picks up.
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B
Brock Scott
This is an important LEGAL issue. Please update this. Or allow us to delete certain recorded conversations after the call. Either is helpful for data retention policies. Otherwise, we need to delete an entire conversation thread, which can be an awful choice.
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Cooper Wilburn
We really need this so that if a customer gives us a credit card over the phone we need to cut the recording to take the credit card info but want the rest of the call still recorded.
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Shanna Raper
Cooper Wilburn yes! Another great reason to have this feature.
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Brock Scott
Cooper Wilburn Agreed!
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Smart solution for consent management. We've had clients ask us not to record mid-call and currently have to stop/start the whole recording manually. Having a toggle right in the dialer would save awkward moments.
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Shanna Raper
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Thank you for your comment, Eddy. Be sure to upvote the idea to get it on the dev team's radar.