Support for Professional Email Inbox Using Custom Domains
in progress
K
Karthik
We’re adding support for a native professional email inbox that lets users send and receive personal business emails (e.g., you@yourdomain.com) —without needing third-party email services.
Key Highlights:
Users can create and assign custom email addresses from their domains.
Messages will only be visible to the assigned user unless the email is inactive or deleted.
Admins can manage address status, forward messages, or delete mailboxes with handling options.
DNS and domain verification are handled automatically behind the scenes.
This unlocks a full inbox experience natively within the platform—great for client-facing roles, internal teams, or personal business communication.
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Y
Youssef (Agency) Dimassi
Really need this...
H
Hide MyName
Important: For compliance in most EU countries, an email inbox must include an archiving feature that meets legal retention requirements! (with Germany, Austria, and Switzerland enforcing these rules especially strictly)
Also: Will it also be possible to connect to these inboxes with apps like outlook or apple mail? This would be huge!
A
Akseler Solutions
Hey, any news?
J
James Cook
What is the ETA on this???
H
Homero Perez
Any news on this? We were expecting this announcement in Levelup. This is a real biggy.
Any eta? Sales & Marketing Core Platform
C
Chris Vogt
We really need this feature! Please let me know when it is in Labs!
K
Kevin Scott
Any news on this?
B
Brian Del Terzo (AiDR)
Based on the video I watched here https://www.youtube.com/watch?v=WztEIr2X0XI, I believe this idea is also related to this topic: https://ideas.gohighlevel.com/lcemailsystem/p/deliver-inbound-email-to-conversations-regardless-of-subdomain
Tagging Keith Besherse for additional thoughts since this one has quite a few upvotes and is also reflected as "In Progress"
Also this one by me referring to a similar use case involving group/team managed inboxes: https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/multi-channel-email-inbound-monitoring
K
Keith Besherse
Brian Del Terzo (AiDR), thank you. You are correct. Robust implementation of any of these suggestions should result in all of them being incorporated. I cannot imagine why HighLevel would not merge the requests. And thank you for tagging my lowly YouTube video! Core Platform Sales & Marketing
T
Tim Collins
Karthik Anand (HighLevel) Karthik Can you give an ETA on this feature please?
K
Kevin Scott
Karthik Karthik Anand (HighLevel) any update on this. Heard it mentioned in the weekly ghl update videos
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