Support for Professional Email Inbox Using Custom Domains
in progress
K
Karthik
We’re adding support for a native professional email inbox that lets users send and receive personal business emails (e.g., you@yourdomain.com) —without needing third-party email services.
Key Highlights:
Users can create and assign custom email addresses from their domains.
Messages will only be visible to the assigned user unless the email is inactive or deleted.
Admins can manage address status, forward messages, or delete mailboxes with handling options.
DNS and domain verification are handled automatically behind the scenes.
This unlocks a full inbox experience natively within the platform—great for client-facing roles, internal teams, or personal business communication.
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H
Homero Perez
Any news on this? We were expecting this announcement in Levelup. This is a real biggy.
Any eta? Sales & Marketing Core Platform
C
Chris Vogt
We really need this feature! Please let me know when it is in Labs!
K
Kevin Scott
Any news on this?
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Brian Del Terzo (AiDR)
Based on the video I watched here https://www.youtube.com/watch?v=WztEIr2X0XI, I believe this idea is also related to this topic: https://ideas.gohighlevel.com/lcemailsystem/p/deliver-inbound-email-to-conversations-regardless-of-subdomain
Tagging Keith Besherse for additional thoughts since this one has quite a few upvotes and is also reflected as "In Progress"
Also this one by me referring to a similar use case involving group/team managed inboxes: https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/multi-channel-email-inbound-monitoring
K
Keith Besherse
Brian Del Terzo (AiDR), thank you. You are correct. Robust implementation of any of these suggestions should result in all of them being incorporated. I cannot imagine why HighLevel would not merge the requests. And thank you for tagging my lowly YouTube video! Core Platform Sales & Marketing
T
Tim Collins
Karthik Anand (HighLevel) Karthik Can you give an ETA on this feature please?
K
Kevin Scott
Karthik Karthik Anand (HighLevel) any update on this. Heard it mentioned in the weekly ghl update videos
P
Paul Kunad
Important: For compliance in most EU countries, an email inbox must include an archiving feature that meets legal retention requirements! (with Germany, Austria, and Switzerland enforcing these rules especially strictly)
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Brian Del Terzo (AiDR)
I’m really excited to see progress on this and hopeful that it will address some of the biggest email challenges we’ve been facing.
The most important thing for me, and I imagine many others, is making sure that users can actually receive emails that are sent to them, regardless of whether they’re assigned as the contact owner in HighLevel. Right now, emails don’t always land where they logically should, which can lead to missed messages and a lot of confusion.
Another big issue is the lack of true support for managing company email addresses like support@, billing@, or info@. There’s currently no system in place for shared inboxes that can be managed by assigned team members. I know the Team Inbox exists, but without useful filters, it's basically just a giant bucket of emails. If we could at least filter by things like the actual recipient email, user, or even contact owner, it might help, but even that still doesn’t solve the bigger need for separate, clearly defined inboxes for different roles or departments.
What we really need is the ability to have multiple inboxes within the system, so that my personal inbox, for example, only shows emails that were actually sent to me, even if someone else owns the contact. Then we could also have a shared Support inbox that shows everything sent to support@ and can be accessed by our support team, and another one for Billing that only the billing team manages. These would be game-changers for organization, accountability, and response time.
I’ve seen a lot of great ideas shared here, and I think we’re all rooting for the same thing: a flexible, reliable, and intuitive email experience inside GHL. If this feature is moving us closer to that, it would make a huge difference for teams like mine.
Thanks again for your hard work on this!
B
Brian Del Terzo (AiDR)
Here is a list of other related ideas I came across while researching my concerns:
- improved filters
- ex: filter by user
- ex: filter by recipient email
- enable conversational ai to respond to emails
- this will require first that LC email is able to acknowledge the recipient of an email. Currently LC Phone can only associate an email with a contact and the contact owner with no regard for the intended recipient.
- [Send as] All Users can pick from a list of verified email addresses for manual as well as automated outbound emails
- Email receiving - Email Inbox
- Better Email UI
- Specify a Separate Sending Email for Each User on User Profile
- Support for Professional Email Inbox Using Custom Domains
K
Kevin Scott
Will team members be able to have their own? Or at least at some point. Its literally the only communication feature that isnt on par with other crms. The texting is actually better than most, calling is better than most. Email is the main culprit.
K
Keith Besherse
Kevin Scott, exactly.
To me the email function in Conversations seems more important than physical phones.
A
Andrea Comuzzi andrea@andreastudios.com
Can you please let us know the status of this? Karthik Karthik Anand (HighLevel)
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