Support for Professional Email Inbox Using Custom Domains
in progress
K
Karthik
We’re adding support for a native professional email inbox that lets users send and receive personal business emails (e.g., you@yourdomain.com) —without needing third-party email services.
Key Highlights:
Users can create and assign custom email addresses from their domains.
Messages will only be visible to the assigned user unless the email is inactive or deleted.
Admins can manage address status, forward messages, or delete mailboxes with handling options.
DNS and domain verification are handled automatically behind the scenes.
This unlocks a full inbox experience natively within the platform—great for client-facing roles, internal teams, or personal business communication.
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Brian Del Terzo
I’m really excited to see progress on this and hopeful that it will address some of the biggest email challenges we’ve been facing.
The most important thing for me, and I imagine many others, is making sure that users can actually receive emails that are sent to them, regardless of whether they’re assigned as the contact owner in HighLevel. Right now, emails don’t always land where they logically should, which can lead to missed messages and a lot of confusion.
Another big issue is the lack of true support for managing company email addresses like support@, billing@, or info@. There’s currently no system in place for shared inboxes that can be managed by assigned team members. I know the Team Inbox exists, but without useful filters, it's basically just a giant bucket of emails. If we could at least filter by things like the actual recipient email, user, or even contact owner, it might help, but even that still doesn’t solve the bigger need for separate, clearly defined inboxes for different roles or departments.
What we really need is the ability to have multiple inboxes within the system, so that my personal inbox, for example, only shows emails that were actually sent to me, even if someone else owns the contact. Then we could also have a shared Support inbox that shows everything sent to support@ and can be accessed by our support team, and another one for Billing that only the billing team manages. These would be game-changers for organization, accountability, and response time.
I’ve seen a lot of great ideas shared here, and I think we’re all rooting for the same thing: a flexible, reliable, and intuitive email experience inside GHL. If this feature is moving us closer to that, it would make a huge difference for teams like mine.
Thanks again for your hard work on this!
B
Brian Del Terzo
Here is a list of other related ideas I came across while researching my concerns:
- improved filters
- ex: filter by user
- ex: filter by recipient email
- enable conversational ai to respond to emails
- this will require first that LC email is able to acknowledge the recipient of an email. Currently LC Phone can only associate an email with a contact and the contact owner with no regard for the intended recipient.
- [Send as] All Users can pick from a list of verified email addresses for manual as well as automated outbound emails
- Email receiving - Email Inbox
- Better Email UI
- Specify a Separate Sending Email for Each User on User Profile
- Support for Professional Email Inbox Using Custom Domains
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Kevin Scott
Will team members be able to have their own? Or at least at some point. Its literally the only communication feature that isnt on par with other crms. The texting is actually better than most, calling is better than most. Email is the main culprit.
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Keith Besherse
Kevin Scott, exactly.
To me the email function in Conversations seems more important than physical phones.
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Andrea Comuzzi andrea@andreastudios.com
Can you please let us know the status of this? Karthik Karthik Anand (HighLevel)
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Paul Kunad
Will it also be possible to connect to these inboxes with apps like outlook or apple mail? This would be huge!
C
Corryn Bamber
We need this, also make it an UP SELL + RE-BILLING FEATURE!!!
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Keith Besherse
Corryn Bamber, email is already a rebill feature. We just need to increase utilization from inside the Conversations tab! Pallavi Kothari! Chase Buckner Shivam HighLevel Sales & Marketing Core Platform RevEx Group
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Tomas Pozo
Any estimated time for this to be available?
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Shawn P. Creighton
Please also make sure it handles incoming spam, and gives us the ability to turn of the catchall that the current lc mail system allows. So much spam.. unfortunately most of it is from other GHL people.
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Steven Nichols
If enterprise clients can’t stick with Google, they can’t fully onboard GHL. You need to allow, not re-capture. Will not work as a vertical.
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Иво Димитров
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Iver Aune
I just realized I have created a duplicate to post.
Feel free to merge:
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