OUTLOOK FIX - Send emails from root domain (e.g. info@domain.com) + show header
under review
M
Mirvjen Dollani
NOTE: THIS BUG IS MARKET PREVIOUSLY AS RESOLVED! THIS IS FALSE. THIS IS ON GHL AND GHL NEEDS TO FIX THIS!
This is what it says when adding a subdomain and connecting with LC. However, currently, everyone who does this if failing MS Office users. I spent hours reading and "on behalf of" topic and could not find a solution. 99% of our clients use outlook, hence we need to fix how this looks on Outlook.
1- Fix "on behalf of" for the root domain email
2- Show header text (Contact <contact@go.domain.com> instead of contact@go.domain.com) at the top of the email - should be fixed for both subdomain emails and the root one
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S
Sales & Marketing
Merged in a post:
Emails showing on behalf of instead of showing my true domain
C
Chris Damron
Using automation, my emails are showing chris=shocialyfe.fun on behalf of my actual email domain. See attached screenshot. On gmail the from shows correctly, but in Outlook it shows a very long from with "on behalf of _____". It's my belief that this is affecting my open rate. I tested with 2 customers and they never received my emails, yet Highlevel stated the emails were delivered.
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Sales & Marketing
Merged in a post:
Email From says on behalf of "xxxxx" instead of short email i.e team@gentlebirth.com
J
Jose Velez
When I am using go high level and I try to send an email outlook says on the from "team=gentlebirth.com@emailparents.gentlebirth.com on behalf of Sara" instead of team@gentlebirth.com like it does for google. Hence, it is likely people will find it "suspicious".
It would be interesting to consider the approach that sendgrid uses which is to "authenticate single senders" so that this does not happen. Any other way to solve the problem is also welcomed.
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H
Henry Neale
Can you fix this for Outlook? Don't care if the "on behalf of" is still showing up, I need the highlighted part to be my real email address. The entire business world uses Outlook, please fix it.
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M
Matthias Loeffel
Is there any news on this issue? Will allow GHL to verify our root domains for dedicated email sending domains? I guess this would probably solve the issue.
S
Sarah Koenig
I am having the same issue with sending emails to Outlook. Has there been any solution developed?
K
Katharina Kislewski
Yes, I have the same problem with Outlook. I've been searching for a solution for hours now, but there doesn't seem to be one at the moment.
S
Shane Veldhuizen
This needs to be resolved!
A
Abhishek Shekhar APM
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under review
M
Matthias Loeffel
This is a very serious issue, and for over a year now nothing has been done to solve this. I also find it very annoying and it actually hurts trust.
How come every other major email marketing software is not having this issue? My guess also is, that this would not be a huge thing to implement. Please fix this asap: "on behalf of..." must go away completely!
Z
Zaheer Ahmed
It seems Outlook is presenting an issue: once a dedicated sender header is set for emails, it prevents the inclusion of other users in workflows, as all outgoing emails are then sent exclusively from the dedicated header address.
Could you advise on a possible fix or workaround for this?
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