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LC emails ending up in junk
LC emails ending up in junk and GHL support has no recommendations or solution
November 18, 2022
We have done some research and concluded that this is due to Microsoft Office 365 giving us SCL score of 5 when we set up a new email domain to send from.
can help you understand all the details around this and we're happy to help GHL by providing all the research we did around this so that you can understand the issue deeply.
In short, we used MailGun's Inbox Placement tool and found that deliverability is
when we set up custom sending domains,
for Microsoft Office 365, and the feedback from the Office 365 email service was that our SCL score was 5. Attaching screenshot.
We also tested using SendGrid, and found that
all emails go to Inbox, not spam
and Microsoft's SCL was 1 (i.e. Not Spam).
It is impossible to know what triggers Microsoft to give it a spam rating, but we believe that it's due to the domain being new (since we have to set up new subdomains to send from GHL), and since Microsoft has never seen or been trained on that subdomain, they rate it as spam.
Here is Microsoft's explanation of what their SCLs mean:
There is an easy way around this, and that is to give us the
option to set up email sending without forcing us to set up MX records
, because then we can send emails
from our real domain
without the need to set up new subdomains first.
This is something Mailgun supports natively, please see this article:
The problem today is that in GHL,
we are forced to set up MX Records
, which prevents us from using LeadConnector in the way described above. If you allowed this, the issue is most likely resolved :)
October 19, 2023
Question for everybody here: Does this happen even when you set up your own custom sending domain? Or are you sending from the "out of the box" domain that comes with the platform?
September 20, 2023
marked this post as
September 5, 2023
We send to our lead list which is 100% opt-in and the inbox placement is terrible. Sure they get delivered but almost 90% end up never opened in Gmail because they all end up in SPAM. At this point this is not a viable email marketing option. I could understand if you were using this for cold emails, however, when you have 100% cleaned and validated email list and that high a percentage goes to SPAM it's a worthless email option.
August 23, 2023
Same for me and when I tried to respond to the test email campaign I sent, Google Blocked it.
May 10, 2023
Nope it's trash. They need to allow us the ability to disconnect from LC if we choose to.
December 8, 2022
Every email notification I get, regardless of how many times I select LOOKS SAFE, it still has a yellow warning that says "Be careful with this message". Is it just me?
November 23, 2022
: Yup same for me.
November 24, 2022
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