Reading all of these comments and I am confused. I may not have the right vocabulary or knowledge to ask for what I want. I have connected my gmail and am able to see conversations that are associated with my primary gmail email. However, I have many email accounts that I check from within my gmail that I receive and send through POP/SMTP and whelp...those emails are the actual emails of my business not my primary email....Which means I can't actually do what GoHighLevel says it can do....I can NOT have all of my conversations in just one place.

Sitting here literally SHOCKED I can't connect an email address via IMAP/POP3/SMTP

IMAP is essential for connecting with emails in a corporate environment

When will this get fixed? How can this be happening in 2025

This should be one of the main priorities from GHL, even the most basic Crm can do this? We want some feedback from the developers

This needs to be a thing. Having to convince people to switch to Google workspace or microsoft is kinda silly.

This would be so good. So many clients don't use google or outlook

oh wow, no yet?

Well, first, they could be more clear on these restrictions. Just say it, instead of me having to search and to find out.

Two, GHL has an integration with Google email. So, they have chosen for the easiest route and, quite frankly, less professional customers. No professional customer will ever use Google email.

Google email is restricted on the amount of emails, very bad security, very bad deliverability, and no control.

You cannot let depend your business activity to Google.

Three, if you configure a subdomain to link it to the LeadConnector smtp server, then people can reply.

The thing is here that the IP adress of LeadConnector is registered as a spammer. The 20th of January 2025, it was used to insert a tinba trojan horse. This means that I can configure all domains in my DNS I want, it is blocked anyway due to that.

Moreover, only replying means that the original email has to come from GHL. Which that someone replying to my personal email, or my website, will not arrive in GHL.

Therefore, you can say GHL is focused on marketing, which is true, but focussing on marketing should entail reading emails.

The end result is that I have to do my LinkedIn campaigns in LinkedIn, my funnels in my django website, my email campaigns in Apollo. What am I using GoHighLevel for?

The idea was that I would centralize all of my communication in GoHighlevel, but that is not possible.

Hence, when I say that I will have to review my subscription, I'm genuine. I really wonder how GHL can still be useful to me.

8 minutes ago

Agent profile picture

Clark

Totally agree on that Hans and I appreciate you sharing your insights. I apologize for the lack of functionality on our end but you may definitely share this to our ideas board so it will be considered on their next release.

Yes, it's not that I do not have an email reader. I read my emails for the past twenty years. I could even program an email reader since I am a software engineer. I have created an account marketing@aiboosters.co.uk, and so, everyone who replies on an email, will reply to that address, and then GoHighLevel can take those emails into account. As hot leads in its pipeline, in the conversations, and in the statistics. But if it can't read email...

This is must for CRM. Each agent should communicate with their own (existing) email.

Please implement this