Something is wrong with 2-way sync and/or dedicated domains. When you send emails via workflows and automations, and then the contact you emailed replies, their reply email does not come back to your email inbox. It only comes back into the CRM.

This is a major issue. There should NEVER be a scenario when a contact replies to one of my emails, and I don't actually receive the email in my email client inbox.

I've had this happen myself, and I've had this happen with my customers in their sub-accounts.

I've submitted a support ticket for this and reached out to support multiple times, but no one seems to be able to help. This needs resolution immediately.