I would like to suggest an enhancement to GoHighLevel’s built-in checkout and payment system to ensure full VAT compliance for international transactions.

Currently, the automated VAT calculation feature does not consistently apply or display VAT in a way that meets regulatory requirements, particularly for cross-border sales within regions such as the EU.

Requested Improvements:

Accurate VAT Calculation Based on Buyer Location

The system should reliably determine the buyer’s country (e.g., via billing details) and apply the correct VAT rate according to local regulations (e.g., EU OSS rules).

Transparent VAT Display at Checkout

The applicable VAT rate (%) and the exact VAT amount should be clearly shown before purchase, ensuring full price transparency.

Correct VAT Breakdown on Receipts and Invoices

Receipts should include:

VAT rate (%)

Net amount

VAT amount

Gross total

This is essential for compliance and accounting purposes.

Consistent Behavior Across GHL and Stripe

VAT handling should be fully synchronized between GoHighLevel and Stripe to avoid discrepancies between checkout, payment processing, and issued receipts.

Why This Matters:

For businesses operating internationally, especially within the EU and Switzerland, correct VAT handling is not optional but a legal requirement. Inaccurate or incomplete VAT calculation and display can lead to compliance risks, accounting issues, and loss of trust with customers.

Current Issue:

The newly introduced automated VAT feature does not yet reliably fulfill these requirements, particularly in terms of correct calculation and transparent display on receipts.

Impact:

Improving this functionality would significantly increase the usability of GoHighLevel for international businesses and reduce the need for external checkout solutions.