Dunning (Subscription Saver)
in progress
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Chris Forsey
Samcart and other systems have a really cool functionality referred to as "Dunning"...Do you sell subscriptions with your High Level account? Monthly, yearly, or anything in between.What about charging your own clients each month?Well what happens when one of your subscriptions has a charge get declined? What if the credit card was cancelled? Or the card passed its expiration date?When any subscription payment fails, it automatically sends emails to your customer on your behalf.These emails include a secure link where your customer can update the payment info they have on file, right from their inbox!When the next attempt to recover the late payment happens, it uses the newest payment information, and your subscription gets saved! No lost recurring revenue, no time spent clumsily chasing down your customers.
HIGHLVL-I-1815
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Sales & Marketing
Merged in a post:
Let us Manage Cards on File
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James Turner
I don't know of any companies that don't allow you to manage the cards you have on file yourself. I had to have a support person call me to delete them for me. This seems to be a pretty obvious thing to add and should be standard practice for anyone with a business who takes payment.
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Sales & Marketing
in progress
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Tania Allen
Sales & Marketing is there an ETA on this? Furthermore, how many RE-ATTEMPTS will HighLevel make on a failed payment? Regardless whether it's a one time payment or subscription
also with respect to the Share Payment Update Link, will this not only enable the client to update the payment method but will it attempt to take the payment too
have you also considered the "what if" the payment method doesn't need to be updated it simply declined due to insufficient funds... can we add payment or can the client add a payment to the specific transaction after they have sorted out their funds, as right now, we cannot assign a payment to the fees due, instead we had to create a one time product which throws out the stats as the subscription is still overdue and on paper still owing.
do you have specific details around the feature/ function of this
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Sales & Marketing
Merged in a post:
The "Share Payment Update Link" Option Is Not Showing When There is a Past Due Payment
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Mariah | FG Funnels Support Team
We need the "Share Payment Update Link" option to show on subscription especially when they are past due. Right now, it does not show on past due subscriptions.
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Sales & Marketing
planned
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Sales & Marketing
in progress
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Alex Varnals
This needs adding
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Brad Schipke
Yes, like ChurnBuster -- Would be a great addition -- Also with ability to update card within GHL so you can auto send update link -- Also Ability to auto-retry the card within the workflow/dunning sequence.
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Greg Hadley
I feel like I assumed this already was how it worked.
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Daniel Ponce
This is so important!
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Sales & Marketing
under review
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Alberto Bos
Sales & Marketing Love to know when will this be available
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