At present, GHL does not offer a native feature to manually mark a failed subscription payment as paid. This has caused significant issues in our workflow, particularly when a customer settles their payment via an alternative method outside the platform.

For example, this month we had a customer experiencing issues with their bank and requested to pay via direct deposit while resolving the problem. Although the payment was received and the matter settled, the system still shows the subscription status as “Failed” and continues attempting to charge the customer creating confusion and damaging our professional image.

Suggested Solution:

Introduce a manual override feature in the Billing > Payments > Subscriptions section to allow users to mark failed subscription payments as “Paid (manual).” Once marked, it should cancel any further automated retry attempts for that billing period.

Why This Matters:

Reflects accurate payment status, even when alternative payment methods are used.

Prevents duplicate charge attempts that confuse or upset clients.

Helps businesses maintain professionalism and clarity in billing.

Aligns with how manual overrides are allowed for one-time invoices.

This feature would greatly benefit agencies handling payments through varied channels and help prevent misunderstandings with clients. We strongly encourage adding this to an upcoming release.