Ability To Cancel Subscription Plans from within GHL and not stripe or paypal
complete
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Stockton Walbeck
It's not possible to just simply CANCEL a payment plan of one of my customers. I have to leave GHL, go to stripe, and do it there. Very non-intuitive. Stripe and paypal in general just seem super INDEPENDENT of GHL as opposed to working cohesively. There just needs to be more options to refund, cancel, and change transactions from the software itself.
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Adam James
Sales & Marketing How are subscription payments cancelled in workflows? It doesn't seem to be an active feature.
If this feature isn't added, then many customers will be automatically billed even after they cancelled their subscription. The result is they will trigger chargebacks, and your GHL business owners will have their Stripe accounts banned.
I recommend you make this functionality available ASAP
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Erik Wikstroem
This says complete but i can't find out how it's done.
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Erin Shellington
Sales & Marketing has this been completed? Is there how-to somewhere?
I am launching a subscription based service imminently.
from reading the posts, it looks like the latest approach is:
"it’s still very manual. You have to go in and get a link to send to the customer to update their billing info or you can cancel it for them. There is still no automation around this."
Thanks1
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Nicholas Veira
Is this still not done? how does access terminate at the end of a cycle after cancelling a subscription in the subscriptions tab?
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Justin Hawkins
Has anything happened with this?
Edit: To be clear I am looking for a way for my CUSTOMERS to be able to cancel the billing from a subscription product they purchased in one of my funnels....
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Team Revere
Justin Hawkins: Yeah this is ridiculous
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Eliza Steeple
Justin Hawkins: TOTALLY ridiculous
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Sales & Marketing
complete
Stripe subscriptions can now be cancelled within GHL. Please upvote for PayPal in a separate idea to track
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Cami Langston
Sales & Marketing: How do you actually do this?
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Andy Buck
Sales & Marketing: Yes, can you PLEASE post a how to link or something. I am not seeing this anywhere.
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Kat Halushka
Sales & Marketing This doesn't seem to be actually complete? There's no action in workflows to cancel subscription (on payment processors side), only to revoke access to course content
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Markus Schmidberger
Kat Halushka Cami Langston Andy Buck have you found out how to do that?
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Cami Langston
Markus Schmidberger it’s still very manual. You have to go in and get a link to send to the customer to update their billing info or you can cancel it for them. There is still no automation around this.
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Hannah
Is there more info on this? Seriously needed!
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Annelise Worn
AND the client's clients should be able to update their credit card details. We shouldn't have to get mysuperportal.com to do this.
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Ameet Kang
YES PLEASE! can we have a workflow trigger based on "Subscription Cancellation"? this would be key for anyone selling anything on a subscription, including SaaS accounts!!!
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Sales & Marketing
under review
Adal Bermann
Cancelling a recurring product subscription in GHL should obviously cancel the billing in Stripe. Having to do so manually is an issue we learned about the hard way (after sending many refunds to angry past customers who got billed again).
Adal Bermann
This could be a workflow action, for example, similar to Revoke Membership Access, such as "Cancel Recurring Payment Subscription"
Brian Muka
Adal Bermann: Absolutely Mission critical
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Stockton Walbeck
Adal Bermann: Agreed
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