WooCommerce Integration Limitations and Enhancements Needed
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Ishan Bansal
Add ability to include product name, quantity, etc., in the order submitted workflow trigger for WooCommerce.
Allow handling recurring or multiple orders from same customer (for WooCommerce). The order submitted trigger won't fire for existing or old customer. Although I haven't tested it via enabling duplicate contacts.
I should be able to delete orders...especially when I delete a customer from CRM that was created from WooCommerce integration.
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R
Ryan Robbins
must need
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Joshua Muradov
Current WooCommerce integration I wouldn't even consider it complete; it's missing so much. First off, payment status is not being integrated properly. You're not able to use the workflows if you don't set the order as complete. There's no way to edit the order status on GHL and basic info, such as the order ID not being sent over.
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Joshua Muradov
Need Update
this is mission critical
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Robert Diaz
From Joshua Muradov
Right now, when WooCommerce orders are synced with GoHighLevel, important details like product images, ID numbers, and other key information are missing. Adding a feature to transfer all order details automatically, including images, would save users time and effort. This update would make the integration smoother and easier to use without needing complex webhooks for missing data.
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Kevin Hansen
Another huge opportutnity for improvement is separating Cancelled from Failed. Failed payments and cancelled purchases - especially with the subscriber products - are two entirely different situations. One is someone actually cancelling, the other is a potential issue with a credit card that needs to be resolved so a subscription can resume. I want the notification of the Failed paymetns, but feel having to resolve false "cancelled" reports can become a bit daunting depending on how many fail in a month.
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Emilija Belos
This is totally needed! GHL should be able to follow purchases of each product in a WooCommerce store, not just the whole store. Mailchimp has it.
It would be great if GHL can then add tags to customers who purchased specific products, so they can be targeted with different automations and campaigns.
Also, syncing with WooCommerce Subscriptions, to have an overview of who canceled a subscription to trigger a set of automations...
The current WooCommerce integration is super basic and can't do much.
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Matthew Jon Jones
ABSOLUTELY SHOCKED GHL HAS NO REAL/PROPER INTEGRATION WITH WOOCOMMERCE!!!!
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Alessandro Salis
Matthew Jon Jones Any updates on this?
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Jacob Miller
Just spent an hour with Taylor Shelton from support looking for product name, quantity, price etc. Help! We found it in the metadata so it's in HL but we just can't see it in the automations parsed custom fields etc.
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Ishan Bansal
Jacob Miller Hope they fix it asap. Can you tell me the Order submitted trigger fires for you? for WooCommerce orders?
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Alessandro Salis
Jacob Miller Any luck with this? I can't seem to find any of this.
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Emilija Belos
Alessandro Salis me neither... They told me that a series of webhooks can do the trick or an integration with Zapier.
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Robin Tindall
Great start with the Woo integration. I sincerely hope there is already further development in place. I would like to see woo specific actions and triggers in the workflows. We need to be able to work with abandon carts and check outs with links back to the contacts cart page, manage coupons etc etc There is pretty good shopify integration and I am hoping we will see the same with woo in the near future. Good job GHL but please kick on improve the integration
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Ishan Bansal
Robin Tindall Unfortunately WooCommerce doens't have concept of abandoned carts. There are various 3rd party plugins do this but each have different approach for implementing logic of abandoned cart. If HL is to bring this functionfunctionality,ality then they will have to release an extra plugin for abandoned cart.