GMB integration - Enhancements
planned
Core Platform
Ability to view connection error messages in the appropriate places with a clear action steps on how to resolve them.
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N
Nathan Rodgers
Also, there need to be better logs and warnings if a Google account or Google Business Account is disconnected. We had an issue with a client where their Google Business Account just stopped being connected. The emails associated with this account were still connected and when I tried to reconnect the Google Business Account, it said there were none available. I had to disconnect/reconnect one of the emails to get the Google Business account to show again. The big issue is I have no idea how this happened or when. There are no warnings that the Google account was disconnected as their are with Facebook. We have near daily review emails/texts going out and the review link stopped working. There are also no system logs to help us determine when/how this happened.
M
Mark Hoffman
Marked as planned almost a year ago?
R
Robert Diaz
There are MAJOR ISSUES with how Google accounts are integrated:
- Google MCC account/Analytics is only available for the first Google integration, not subsequent ones. The issue is that client integrates their Google account as part of their setup and then weeks later we as an agency integrate our MCC account. Since we cannot choose MCC from our integration we have to disconnect the client's account and ask him to reconnect and setup again which is non-sense!
- If an organization has may Google users, the integration page becomes extremely long and convoluted.
- If we have our agency Google account as the primary because of the need to use it for ads reporting, then the client cannot sync their GMB account. Instead they have to take an additional step to add our agency account to their GMB.
These are just some of the issues, the entire integrations page UI/UX should be revamped.
Core Platform
planned