HighLevel’s feature names drifted as modules were added, so newcomers meet three labels for the same idea:

Workflows → Automations (identical engine, two names).

Courses → Products → Offers inside the Course Builder, while Products in Payments refers to something else.

“Clone”, “Copy”, “Duplicate” all mean “make another”.

This breaks onboarding, confuses help-docs/search, and forces agencies to spend billable hours just translating UI.

Requested fixes

Publish an app-wide naming guide:

Automation engine = Workflows (everywhere).

Sellable digital item = Product (Courses, Payments, Offers all adopt it).

Update menu labels and docs to match the guide.

Show a tooltip “formerly ___” for 90 days so legacy users aren’t lost.

Use one verb set: Duplicate = full copy, Reference = linked copy.

One naming pass = faster onboarding, cleaner support articles, fewer user errors, and a more professional feel across the entire platform.