Issue: Payment Status Not Updating in Workflow Automation
When a contact enters a workflow due to a failed subscription or payment, the automation does not correctly recognize the updated payment status.
Example:
John’s payment fails, triggering the "Payment Received - Failed" automation.
The workflow includes a condition to check if the payment status changes to "Succeeded" after 1 day.
Even if the payment is successfully processed, the workflow does not update this status and still considers the payment as failed.
Expected Behavior:
Once the payment status updates to "Succeeded," the workflow should recognize the change and progress accordingly.
Current Problem:
The workflow does not dynamically pick up the updated payment status, causing incorrect actions or delays.
Does anyone have a workaround for ensuring the workflow recognizes the updated payment status? Any insights would be greatly appreciated!