When embedding a video on a funnel page and using the “Generate Leads from Video” feature, there are significant issues on mobile devices:
1. Full-Screen Freeze: When a video is played in full-screen mode on mobile, the video freezes instead of displaying the opt-in form at the specified timestamp. Users must exit full-screen to interact with the form, but often the form does not appear, and the video remains frozen.
2. Form Pop-Up Failure: On mobile, the form doesn’t consistently pop up even when the video is not in full-screen mode. This inconsistency disrupts the user experience and prevents lead capture.
3. Form Close Checkbox Issue: Even when the “Allow the user to close the form and continue” checkbox is unchecked, users can still close the form. If the user closes the form, pressing play or tapping the video doesn’t re-trigger the form, leaving the video stuck in a frozen state.
Suggested Fixes:
• Ensure the opt-in form consistently pops up at the specified timestamp, regardless of whether the video is in full-screen mode.
• Prevent the form from closing if the checkbox is unchecked.
• If the form is closed, pressing play or tapping the video should re-trigger the form prompt to continue collecting leads.