When a client uses a form to provide information, and this process activates an automated system (such as an external call answering service), a problem arises if the same individual repeatedly fills out the form with different contact details. Each time this happens, the automated system updates the existing contact record in the database, rather than creating a new one. This leads to confusion and disrupts workflows, as well as future communication efforts. To address this issue, it's necessary to implement a feature that verifies certain basic information on the form before updating a contact record. This would help in distinguishing between updates to existing contacts and the creation of new ones, ensuring the integrity and usefulness of the contact database.