Subscription Center - unsubscribe options for subscribers
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Timothy Liversage
Many bulk email platforms have a "subscription center" that people are taken to when unsubscribing. It lets the subscriber choose which campaigns to unsubscribe from, or system emails, or all.
Right now it's a very aggressive DND option which leads to a lot of unintentional unsubscribes from things they still wanted such as invoices and appointment alerts etc.
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Olaide Olatunde
This is so important and highly needed
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Toni Kononova
+1000!
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Brandon Fertig
YES!
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Matt Barbey
This is definitely needed.
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Tim Lovell
totally agree with OP. I messaged the same to support today. GHL's default unsubscribe process it's pretty unuserfriendly. On the page it just instantly unsubscribes you. There's no option to either a) confirm unsubscribe, or b) choose which list preferences to unsubscribe from, or c) re-subscribe if wanting to, which are all default controls from better unsubscribe pages (Hubspot's being one example). And the resubscribe instruction on the page is super unhelpful: Log into account, figure out whether to open a chat or raise a ticket, figure out which option to select (none are relevant), pick one at random, write a message, await reply, have to clarify with support what you want them to do.
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Orthnell Cash (Agency)
I have an existing client that recently unsubscribed because they didn't want to get marketing emails. Problem is, now they don't get the email notifications for our client meetings. And I can't send them an email through the conversations tab.
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Lavinia Meek
I am not able to add a suggestion, but considering this comment I agree. If we take that for GDPR you have to delete a contact that unsubscribes, then what do you do if a contact has been a client for years or is an active client who just doesn't want to receive marketing emails anymore (as he has subscribed already) but still wants to read your newsletters!? I think it would be nice to have a "Unsubscribe from marketing only", "Unsubscribe from Newsletters only" (when you keep the contact details; "Unsubscribe me from all and delete" for those who want to be completely delete from your news.
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Sales & Marketing
Meghan Lundy
Please make this possible! It would be so fantastic if this worked natively.
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Karthik
Merged in a post:
Email List Subscription Management
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Chase Crawford
We need a way for our contacts to manage their own email subscriptions in addition to being able to unsubscribe.
Most email providers have an option for this. When someone clicks the unsubscribe link, they are given the option to see what they are currently subscribed to and update their subscription preferences. They can also unsubscribe from all if desired.
We would need a way to create these lists and manage these email lists. Connecting it to smart lists might be the easiest way to do it but there might be better ways. If they are connected to smartlists, we would need a way to limit which lists are active email lists that the contact can see and subscribe or unsubscribe for.
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