Opens and Clicks on emails are NOT accurate
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Emma Sansom
We are really struggling to believe the stats as they are so inconsistent.
Sometimes it shows people clicking on every single link in the same minute, every email we send - so we just assume it's outlook/gmail scanning and clicking.
Other times it tell me someone hasn't opened or clicked, yet thye then go and reply so I know they did!
This really needs more work and testing. Please can this become a task?
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Gargi Jaiswal
Thanks for the heads-up, Emma!
Could you share a couple of email examples where you saw this happen? Knowing the email clients involved and when the clicks/opens came through would help us resolve this faster.