This is a business-critical requirement for every eCommerce store using HighLevel.

Currently, packing slips do not support displaying the customer's phone number. This creates serious operational issues during order fulfillment and delivery.

Real-world delivery scenarios happen every day:

• Customer is not opening the door

• Address is difficult to locate

• Building, apartment, or society gate is locked

• Delivery agent needs delivery confirmation

• Customer entered incomplete address details

In all of these cases, the customer's phone number is often the only way to complete a successful delivery.

After discussing this with HighLevel Support, it was confirmed that:

• Customer phone numbers are not supported on packing slips

• No workaround currently exists

• No alternative workflow exists

• No documentation exists explaining how merchants should handle these delivery scenarios

This is not a cosmetic enhancement or a nice-to-have feature.

This directly impacts:

• Order fulfillment success rate

• Delivery operations

• Customer experience

• Merchant adoption of HighLevel Stores

• Agency confidence when recommending HighLevel for eCommerce

As an agency owner, I have already delivered a live eCommerce project for a paying client and am now facing pushback because delivery teams cannot access customer phone numbers from packing slips.

Request:

Please add a simple option to display the customer's phone number on packing slips.

Even a basic toggle such as:

☑ Show Customer Phone Number on Packing Slip

would completely solve this issue.

This should be treated as a high-priority eCommerce requirement rather than a feature enhancement, as it affects the core order fulfillment process for merchants.