Prevent contacts from being created from incoming calls | Voters

Prevent contacts from being created from incoming calls

David Duran

Hi, there should be a way to prevent contacts from being created in our system from incoming calls, this is only for unknown contacts. Is this possible?

September 28, 2023

Sales & Marketing

Merged in a post:

Ability to NOT create contacts from inbound (spam) emails

Tracey Lipnicki

If an inbound email or phone call comes from an unknown contact - need ability to NOT create a contact.
Getting so much spam cluttering up our clients highlevel and need to not create contacts for these - its confusing and looks bad.
Need a switch that says do not create contacts for unknown inbound emails and phone calls.

A day ago

Amy Macalinao

I have this same problem. Any luck?

Dr. Stephen Novelli

anyone solve this yet ?

Caleb Arkie

It feels as if there is some default catch-all implementation. The spam contacts that come in are emailing an email address that does not exist. So even if its asdf@domain.com, the contact is still created. Terrible that I cannot control this.

Tracey Lipnicki

Caleb Arkie they also email existing ones. When we set up a new domain and email address for our clients somehow there are bots that can find any newly registered domain and blast email to sell web development, SEO, marketing etc.

Reed McDow

Is this still not achievable? you would think that with the rise of robo calls that this would have been addressed by now

Jeremy Mish

This is something that certainly needs to be addressed. We get a lot of both FB/IG messages as well as spam calls that add crazy amounts of no name contacts and phone numbers. It would be nice if in the conversation view they could be separated a bit unless they are already a contact.

Tracey Lipnicki

Jeremy Mish yes 100% from FB/Instagram too. Right now i have a workflow that deletes contacts without email and phone number as a workaround, but it should be able to be system managed

Stephanie Bos

Terrible amount of spam emails/contacts getting pulled into the contact list. 
I believe it's coming from the Facebook Messenger when our client is connected with the Facebook Integration.
Since we generate new contacts/leads through our survey & funnel, we don't need contacts from elsewhere.

Tracey Lipnicki

since we are an agency and generating leads for our clients via ads, if an email address is not already existing in a contact then its spam

Zachary Coletti

Yeah, not every call should be recorded as a contact. Super annoying

Charlie C.

I completely agree with that perspective; it feels more like a nuisance than a valuable service.

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