Cancel/VOID Payment Plans without refunding
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Elaine Turso LLC
My clients need to be able to cancel payment plans. Currently, we are unable to void a payment plan without refunding the client. Sometimes, an invoice just needs to be voided without refunds.
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Brooke Haynes
This is essential. I do payment plans with clients, and sometimes they get cancelled, but I am not refunding, and they aren't continuing with next payments. It was a mutual agreement to halt the contract.
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Tracy Hightower
We need a way to cancel payment plans or invoices without having to give money back to the client ASAP. Sometimes a client changes their mind before we even process payments, or an agreement falls through, and we just need to cancel the record, not issue a refund. Right now, our system makes us refund money even when it's not owed, which messes up our books and wastes our time. We need a simpler 'cancel' option that doesn't involve giving money back.
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Lisa Kennemur
We have the same issue and request to allow for payment plans to be cancelled without a refunding work around. This is a basic function.
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David James
Agreed, we have a client who had already paid but wanted a new amended invoice with different products with the same price. We marked the 2nd invoice as paid but now need to remove it from the total as the amount is counted twice.
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Kyla Sigman
This is definitely needed! We have a client that is now refusing to pay the remainder of their Invoice and we don't want them to receive any additional reminders.