WhatsApp Sender Parity with SMS
K
Katherine Vera
Current State: SMS supports dynamic "From" number selection in Conversations; WhatsApp is restricted to a single default number.
Requirement: Implement a "Sender Selection" dropdown for WhatsApp messages, pulling from the available numbers in the connected WABA.
Business Case: Multi-agent environments (SDR teams) require individual number assignment to preserve lead ownership, identity consistency, and historical data integrity per agent.
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