Response on old email thread
U
Urban Minimal
We need if an old thread is responded the whole thread being push down on the conversation, that eay we dont miss new responses on old emails
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R
Randolph Taylor
This is critical. Currently, HighLevel acts more like an SMS blaster than an email client. When we reply from inside GHL, it sends a 'naked' message without the previous email history appended. This breaks the professional context for our clients and forces them to dig through their inbox to understand what we are replying to.
The Fix We Need:
Native Threading: Replies sent from GHL must automatically append the previous email body (quoted text) so the client sees the full conversation history, just like Outlook or Gmail.
Gmail Sidebar/Extension: If you can't fix the internal threading, please give us an official Chrome Extension that creates a GHL Sidebar inside Gmail. Let us view Contact Tags, Pipelines, and Notes directly in Gmail so we can reply there (where threading works) without losing CRM data.
Right now, I am forced to reply via Gmail to maintain professional threads, which defeats the purpose of an 'All-in-One' inbox. Please prioritize this
E
Edward J Marsh
I request that you merge all of these threads so you can see how many requests there are and will actually make this basic function available: