Conversations always default to SMS after a phone call. My clients communicate and receive most enquiries through whatsapp.

The problem is that often after an initial whatsapp exchange my clients call the customer or the customer calls them, this causes the chat to defaults to SMS which my clients don't realise, so after the call they think they keep sending whatsapp as normal but they send texts instead, their leads get confused as it creates a disjointed mix of whatsapp and text in the same conversation and it's bad experience for the lead.

Please can we set a default communication channel in conversations, or alternatively just stop the calls from defaulting messages to SMS.

This is proving a real issue across many customers. Please consider fixing asap.

Thanks!