Let users access any contact and view Notes, Tasks, and Tags, ❌ but restrict access to emails, calls, and voicemails in the Conversations tab. | Voters

Let users access any contact and view Notes, Tasks, and Tags, ❌ but restrict access to emails, calls, and voicemails in the Conversations tab.

Paul Woodley

⚙️ Current Limitations in GHL

Unfortunately, the Conversations tab aggregates all messages, including:

SMS
Emails
Call logs (including voicemails)
Facebook/IG/Google messages

So if a user can access the Conversations module and a contact, they can see all the communication history tied to that contact—including messages from other users.

There’s currently no native way to:

Restrict emails or calls while still showing notes and tags (unless user allows)
Filter visibility inside the Conversations tab by message type or sender

July 25, 2025