Still critical in 2026. We run multi-branch sales teams where several users answer the same WhatsApp/SMS conversations. Without real-time presence, two people reply to the same customer at the same time and the messages cross. We need: (1) "User X is typing..." visible to other users in the same conversation, (2) "User X is viewing this conversation", and (3) a warning before sending if someone else is already replying. This has been Under Review since 2022. Can the team share an ETA? Related requests that should be merged here: https://ideas.gohighlevel.com/conversations/p/collision-control-on-conversations-to-avoid-looking-like-an-idiot-to-contacts https://ideas.gohighlevel.com/conversations/p/show-when-a-user-is-typing-to-a-lead-to-other-users https://ideas.gohighlevel.com/contacts/p/show-if-another-user-is-typing-to-a-contact

updates on this?

Super necessary keep typing over each other

this would be great yes!

Most CRMs have a feature that shows you when another user is involved in the conversation. This is vital.

Happens to us constantly. Client gets confused when they receive two different answers within seconds of each other. Makes the whole team look uncoordinated.

We've had this exact issue with multiple team members jumping into the same conversation. Super awkward when a client gets two different responses at once.

Need this!

any updates?

any updates on this?? would be a huge benefit