Integrate Third Party Phone Systems such as GoToConnect or RingCentral - Improve API To Add Conversations
under review
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Colin
Idea: let us use a third party, dedicated phone system such as GoToConnect or RingCentral to place and receive all calls (and texts) - and integrate that with Go High Level.This will give you world class phone features, such as caller ID integration, advanced call routing and multidevice support (not to mention unllimited calls and free texting).As it stands, the conversation view in Go High Level will not include any calls made on our desk phone system, and there is no way to link them via the API.Unless you only use the soft phone to make all outbound lead and customer calls, currently the Go High Level customer conversation will only show the inbound calls, which makes it very limited.Extending the Go High Level API would fix this.For example, we use GoToConnect by LogMeIn. That system allows unlimited texts and calls and has an API to access the full call history.If you extended the Go High Level API to allow us to add conversations (phone and text) from other systems, it would be fairly straightforward to bring all of the information into Go High Level, regardless of which system actually was used. (If you can extend the API, I would be happy to write the integration and share it.)Note - this would also let you keep your existing phone numbers and skip Twilio altogether. It's simple to port numbers to GoToConnect (we did). You could use GoToConnect to make and receive all texts and calls, even to record them, and then they could be linked to Go High Level via this improved API.I get that Go High Level wants to be a "one stop shop" but without an extended API you are ending up with a mediocre version of everything and no way to integrate "best of breed" tools for those that want them.All we need is a few extra nodes on the API to post new phone and text conversations and, ideally, associate a WAV file recording.
HIGHLVL-I-2437
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Thiago Nunes
Gohighlevel phone pricings outside of the US are impossible for my clients, we are paying U$0,07 for each minute
I am from Brazil
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John Brite
Not many responses from the GHL team. Is this idea dead on arrival?
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Mitchell Flecker
Absolutely need this!!! I use GoTo and to have this intergration would just be amazing
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Wait, those API endpoints look promising. Has anyone actually gotten a full GoToConnect integration working with those? We're still manually logging calls from our desk phones and it's getting old.
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Joshua Muradov
Any updates on this?
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WebMyMoney Administrator
need this.
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Alora Daunt
We use GoTo and would love to not need to purchase an additional phone number or new system to keep this working.
Ronak Jindal
Hello Alora Daunt, what do you love about GoTo? Asking because we want to make our native Phone System a compelling proposition for you.
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Alora Daunt
Ronak Jindal We have been in business for 4 years. Changing our public phone number is not compelling at all, nor is paying by the text or minute. I love that with GoTo we can have a physical phone at the front desk and be able to answer phone calls and texts from anywhere in the world via the app. I like that we can design what happens when someone calls during the week vs when we are closed. I like that we can transfer between people easily and set automatic forwarding if someone is gone/ on vacation. Mostly, I would like to be able to integrate our existing number into the GHL system. We have already gone through the SMS compliance process through GoTo and would prefer to have text messages and phone calls from GHL to be our actual business number rather than a random marketing number that I have to pay by the text or minutie.
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Julian Haw
From what I can tell this API functionality OP is referring to is already available:
This endpoint allows you to post both inbound and outbound SMS. It also allows for inbound calls.
this one allows you to post outbound calls to a conversation. You can post messages from a custom conversation provider (e.g. ringcentral) that you can set up in your marketplace App
Still working on ironing out the details but this should be the beginning of a solution to a custom GoToConnect or RingCentral integration
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Wilson Enriquez
An API so we can configure this option would be amazing. Connecting to an Asterisk system or Twilio’s API based phone system will help a lot of call centers.
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Drew Cope
We have 5 handsets on GoToConnect - YeaLink T48S - which we use for intraoffice intercom, parking calls for transfer, outbound calls, and answering the inbounds.
My staff is NOT excited about having to answer calls on their cell phone, or the web-browser. I really want to find a way to provision my VOIP phones on the GHL system, and drop GoToConnect all together and hence found this thread.
One more UpVOTE for GHL to add support for VOIP Phones or SIP addresses on the IVRs.
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