R
Rick Timmermans
Currently, the HighLevel Conversation Inbox does not support pasting images (via Ctrl+V) or properly rendering inline images from incoming emails. Instead, users are required to manually upload images as attachments, and inline images in received emails often fail to display, even though they are visible in standard email clients (e.g., Outlook, Gmail).
Problem:
  • Agents cannot quickly paste screenshots or copied images into conversations, which slows down response times and makes communication less efficient.
  • Inline images from clients (base64 or CID embedded) are not displayed, causing incomplete context in customer conversations and requiring agents to open the same email in Outlook/Gmail to see the missing visuals.
Proposed Solution:
  • Add support for inline image pasting (Ctrl+V or drag-and-drop) directly into the Conversation Inbox composer.
  • Ensure the Conversation Inbox can render and display inline images from incoming emails (base64 / CID attachments).
  • Ideally, allow both inline display and attachment download for full transparency.
Impact:
  • Faster communication workflows (especially for teams sharing screenshots or quick visual updates).
  • Improved customer experience by showing complete emails directly in HighLevel without needing to switch to external email clients.
  • Greater adoption of the Conversation Inbox as a true all-in-one communication hub.
Priority: High
This impacts day-to-day usability and efficiency for many agencies and businesses using the Inbox as their primary communication tool.