Email CC & BCC feature | Conversations

If someone replies to our emails and we want to reply to them, we have to send a new email to them, instead of keeping it in their email thread, which gets confusing for the person replying to our emails.

January 4, 2023

January 18, 2023

Alicia Fox

If you hover over the email subject line, three black dots will appear. Click it and then a reply button will appear. So this is possible, but it’s really annoying. I wish “reply” was an option at the bottom of the conversations tab along with creating a new email

Core Platform

marked this post as

in progress

Justin Showers

Related: we also need the ability to see when someone replies to a HighLevel email and CCs other people!!!

We've had multiple Contacts reply to an email we send from HighLevel and say they've CCed teammembers that they want included in on the sales process, and our Sales people can't even see who these people are! (Lost opportunity/sales.)

Core Platform

Merged in a post:

Forwarding Emails | CC | BCC

Jennica De La Cruz

Can we add a feature wherein we can forward emails and add CC and BCC? That would be very helpful!

October 14, 2022

October 17, 2022

Core Platform

marked this post as

planned