Need native tracking for 1:1 emails sent from Conversations that shows:

Open count: how many times the email was opened

Open history timeline: list of each open event with timestamp (first open, subsequent opens, last open)

Optional: if multiple recipients, show open history per recipient

Current limitation:

Right now GHL only indicates an email was opened at least once, and in some views only shows a single “opened” timestamp. We need the full open history and open count for proper follow-up prioritization. (Other CRM like Pipedrive have this and we found it very useful)

Where it should appear:

Inside the Conversations thread on the message

In the Contact email activity/call history timeline

Optional: in Opportunity activity

Automation support (important):

Merge fields: {{email_open_count}}, {{email_first_opened_at}}, {{email_last_opened_at}}

Triggers: “Conversation Email Opened”, “Re-opened”, “Opened X times”

Include these fields in webhook payloads / API events

Notes

This request is for 1:1 Conversation emails, not just for Marketing emails.