Bring an introduced person to its own conversation
complete
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Flavio Quaranta
If you have an email conversation and someone introduces someone else in CC. We are unable to reply to the person in CC. It would be useful that the newly introduced person gets its own conversation automatically created so we can keep communicate. Or the ability to reply to both in the initial conversation. It should also be visible when a new person is introduced within a conversation.
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Canny AI
Merged in a post:
Ability To reply to ONLY a CC On An Email Reply In Conversations
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Don Franklin
Ability To reply to ONLY a CC On An Email Reply In Conversations. Sometimes a thread has multiple people cc'd and sometimes you need to reply only to ONE of the cc recipients and not the original "TO" recipient but want to keep it in the same thread (much like how Google and other email providers handle this)
Core Platform
complete
Core Platform
The ability to view & respond to a cc'd user is now live. Bringing the CC'd user in a new conversation screen is in our roadmap. Thank you.
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Flavio Quaranta
Core Platform: Awesome! Thank you too!