Internal communication about a deal is happening outside the CRM (WhatsApp, Slack, email, calls, voice notes).

Important context, decisions, and documents are not visible inside the Opportunity.

Proposal

* Add Internal Chat directly in each Opportunity.

How it works:

* Button in Opportunity: “Internal Chat”

* Creates or opens a dedicated chat thread for that Opportunity

* Automatically adds Owner + Followers as participants

Two-way link:

* Opportunity → “Open Chat”

* Chat → “Open Opportunity”

Content supported:

Text, voice notes, files, screenshots, mentions, reactions.

Benefits

* All communication stays in context

* No lost voice notes or documents

* Clear ownership and history of decisions

* Less meetings and repeated questions

* Faster handover between sales → delivery

One place per deal: chat, decisions, and files are connected to the Opportunity.