How do I solve this senario...

(when a customer "loves" the message that was sent by the chat bot

Example:

Thanks for calling Marley Nutrition. Get started at marleynutrition.com. Reply Stop to unsubscribe

John Doe:

John Doe loved "Thanks for calling Marley Nutrition. Get started at marleynutrition.com. Reply Stop to unsubscribe"

AI Chat Bot:

You replied with the word "Stop" which blocks all text sent from this number. Text back "start" to receive messages again.

Then 2 more automations start to send because the "customer replied" when actually they just "Loved" or "liked" the message I sent them.