Portal chat widget - Conversational AI capabilities. Too redundant: User has to keep typing in correct name, email PER session | Conversation AI

Portal chat widget - Conversational AI capabilities. Too redundant: User has to keep typing in correct name, email PER session

Gerald Reyes

So our client wanted to wire in a portal chat widget that has conversational ai capabilities. 
The problem:
The user has to keep typing in correct name, email PER session.
If not correct, the AI creates a false contact with 0 context since the workflows haven't triggered on that false contact.
We need to have a native connection between GHL portal and the chat widget so that logging into the portal exposes that information to the chat widget as well so that we can entirely PREVENT the hallucinations due to contact information mismatch and it is overall better in a user experience standpoint. 
Additionally: Hoping you could add limitless sessions so that similar to how chatgpt chat works, our portal users doesn't have to start fresh with their AI assistants during their lessons.

October 13, 2026