Live Chat Contact form
in progress
D
Drew Giffin
There needs to be a better way to set up a simple contact form for when the AI Chat can't answer a specific question. We need to be able to insert a contact form that we can trigger a new contact workflow.
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B
Branden S
+1 for the ability to have a chatbot pass the conversation over to a live chat.
"If you need more help, you can ask to speak to a human customer representative."
S
Sales & Marketing
in progress
D
David Woodring
Sales & Marketing can this also include using a query to connect the live chat to a contact?
S
Sales & Marketing
Merged in a post:
Email, Phone capture for Live chat
J
Jithin Sujala
If live chat has the ability to add a lead capture form in the beginning it would be great to use live chat with conversational AI and automate live chat via website. But currently there is no way to capture lead details. Plus conversational ai isn't picking up and updating the contact details when the email and phone number shared by the lead during the AI chat. Same happens when appointment is booked. So it would be great to have a built in lead capture system for live chat just like sms chat
S
Sales & Marketing
Merged in a post:
Add Name/Mobile Number/Email Box in Live Chat
P
Peter Micheli
Make the same name box which is in the very beginning of the SMS Chat Widget appear in the Live Chat Widget too - so new visitors don't just appear as guest in your contact list
S
Sales & Marketing
Merged in a post:
LIve Chat - Name +Email+Sms before chat (Optional ask tick box)
B
Bradley Mcmahon
The ability to set a live chat widget to ask for users name and contacts before engaging. That way if no one answers on time they are able to make contact later
S
Sales & Marketing
Merged in a post:
Capture First Name and Lastname automatically via Live Chat conversation
T
Tim Geschke
Capture First Name and Lastname automatically via Live Chat conversation
I
Ingrid Huszár
Absolutely neccesary. It should be a basic function.
K
Keith Besherse
Puru Bansal
Y
Yousif Bodagh
+1 for this feature. Would be way more beneficial than promoting it after inactivity.
K
Keith Besherse
I recently spoke with Puru Bansal.
Recommendation: add "Be sure to ask for name, email, and phone if not already present in the contact record." to your Conversation/Workflow AI prompt.
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