S
Samantha Wong Crunch Team
Currently, Conversation AI does not respect line break instructions defined in the user's prompt. Even when the prompt explicitly instructs the bot to format replies with line breaks between sentences, the backend system overrides this behaviour and the bot outputs replies as a single block of text.
Why This Matters:
  • Readability in messaging apps (WhatsApp, Instagram DM, Facebook Messenger) is heavily dependent on spacing. A wall of text is harder to read and feels less conversational
  • Agencies and businesses spend significant time crafting tone and formatting instructions in their prompts. Having those instructions silently overridden by the backend removes control from the user and produces inconsistent output
  • For sales and qualification bots, formatting directly impacts conversion. Short, spaced-out messages feel more human. Dense text blocks feel robotic and reduce engagement
  • There is currently no way to work around this. The backend system prompt takes precedence regardless of what is written in the user prompt