Give Conversation AI and Voice AI ability to book appointment by assigned user
J
Josh Hanson
Leads are distributed to different sales users in our instance and then our conversation AI tries to book an appointment with the sales rep. I can do the multiple calendar booking but it seems to only route by intent in the conversation. I would love it to be able to book the contact on their assigned owner's calendar. Maybe these should also be able to book based on other contact properties as well. I've tried to use a round robin calendar with the "Always book with the contact's assigned user" turned on, but the bot does not seem to respect that setting. It books with the first calendar on the list.
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