Listen and send audio messages through the WhatsApp channel
in progress
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Caio Fonseca
Here in Brazil, audio messages are very popular, and this function is very popular!
The other markets that are creating chatbots already come with this voice notes option, which causes us to lose sales opportunities.
As you already have the Voice Ai base, you may already have a part ready for this.
I thought of a few options:
1 - Integrate with TTS and STT tools
2 - Until you develop this, at least create some function in the trigger that recognizes that the file is audio and that gives us the option of training the bot to say that it cannot yet hear audio.
This would put us next to the other players in the market or even ahead!
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Abhishek Kumar
in progress
Hey guys .
can you give feedback which channels you need voice support
I assuming mostly .FB , Instagram , Whatsapp
IS SMS also needed .? please give us feedback here .
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Salez Technology
Abhishek Kumar WhatsApp is the main one, but Instagram and Facebook are also interesting, no need for SMS
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Frank Felix
Abhishek Kumar Yes, we urgently need the ability to play back voice notes from SMS within the app, as well as the option to send voice notes.
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Frank Felix
Abhishek Kumar Those of us who use WhatsApp through the SMS channel at the App Level cannot play back voice notes directly from the app, which significantly hinders communication.
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Abhishek Kumar
Frank Felix this is outside the scope of the feature here .
Do you receive voice notes in SMS and do you want conversation ai to reply to these voice notes .
Most probably we will support Meta channels only .(FB , IG and Whatsapp )
the SMS audio format are unsupported by AI as of now .
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Frank Felix
Abhishek Kumar What we need most is the ability to play (listen to voice notes) in the Lead Connector mobile app. When I receive a voice note by SMS, they can only be listened to on desktop browsers.
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Abhishek Kumar
Frank Felix please post this idea in Mobile app category , this was conversation ai , so accordingly things will be planned Frank
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Caio Fonseca
Abhishek Kumar...Whatsapp, Instagram e FB.
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Fred Lamas
Abhishek Kumar Mostly Whatsapp!
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Abhishek Kumar
Fred Lamas thank you
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Abhishek Kumar
planned
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Alexandre Ferrari
Hi guys! There's a release date for these feature? I'll be glad to help you in anything. Best!
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Caio Fonseca
Alexandre Ferrari how are you?
I had a meeting with Abhishek Kumar last week. And first of all, the conversation feature will be launched by the end of September, so you can hear a voice and reply in text. Which is already improving a lot.
And in about 3 months I'll be able to answer with a voice too.
Abhishek Kumar, confirm?
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Abhishek Kumar
Caio Fonseca yes thats correct
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Alexandre Ferrari
Abhishek Kumar and Caio Fonseca, amazing guys! Keep us posted. If I can help in anything, let me know!
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Abhishek Kumar
Alexandre Ferrari
You can let us know that voice notes should do the job right ?
Audio files support is not needed
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Abhishek Kumar
Alexandre Ferrari: Caio Fonseca which channels do you need Audio support is it only FB , Insta and whatsapp or SMS too ?
do people send Voice notes in SMS ?
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Cibele Pfleger
Great Caio Fonseca!!!
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Caio Fonseca
Abhishek Kumar Whatsapp, Instagram e Facebook
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Abhishek Kumar
Caio Fonseca will be done .
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Abhishek Kumar
Caio Fonseca Salez Technology if you can schedule a call with it will be really helpful to shape the feature
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Salez Technology
Abhishek Kumar do you have any news about the launch of this feature? I don't speak English to be able to make a call, if there is someone who speaks Portuguese, we can schedule a call, with the greatest pleasure!
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Abhishek Kumar
Salez Technology it will take some time we are starting with image first and I am sorry no one speaks portuguese
you can email me abhishek.kumar2@gohighlevel.com
we can continue there .
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Salez Technology
Abhishek Kumar great, I emailed you!
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Caio Fonseca
Abhishek Kumar I'm going to make the call, I speak English and Portuguese. Can you send the link again? The link in the message doesn't open. If you can send it to formulaads21@gmail.com
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Oldaque Rios
Abhishek Kumar do we have any updates regarding this feature? I notice that Conversational AI is still not understanding (transcribing) and responding to the audios. What can I do to test this functionality?
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Abhishek Kumar
Oldaque Rios as you see from the thread , this was discussed few days ago , we need sometime to complete and release it .
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Abhishek Kumar
Salez Technology: which channels do you need Audio support is it only FB , Insta and whatsapp or SMS too ?
do people send Voice notes in SMS ?
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Salez Technology
Abhishek Kumar WhatsApp is the main one, but Instagram and Facebook are also interesting, no need for SMS
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Abhishek Kumar
in progress
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Salez Technology
Does Abhishek Kumar have any release dates? This is very important!
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Abhishek Kumar
Salez Technology release date is not not planned yet but this will go out in this quarter for sure , max by september 15
We will respond to voice notes via text , conversation ai wont be able to send voice . but will be able to reply all. Are you aligned ?
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Cibele Pfleger
Abhishek Kumar great! thank you
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Salez Technology
Abhishek Kumar don't worry, being able to at least transcribe the audio for Conversation AI to continue the dialogue is perfect.
Well, today we have a big problem, we are using the Conversation AI function, but if the customer sends an audio, the dialogue is not a sequence, because we are unable to transcribe or the AI itself transcribe, and continue the service.
We are losing a lot of leads and sales because of this, the customer is left unanswered.
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Abhishek Kumar
Salez Technology The AI will transcribe and respond in text .
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Abhishek Kumar
Salez Technology .quick feedback .
- you want support for voice notes for which channel is it whatsapp only .? please let me know the channel
- what is the maximum length of voice note you receive ? will 5 min transcribe be enough for you
- It is voice notes or audio files as well ?
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Salez Technology
Abhishek Kumar first of all I appreciate the interaction!
Let's go:
1 - WhatsApp for sure. If possible the SMS channel as well.
2 - A note of up to 5 minutes is sufficient.
3 - Voice notes end up being the audios sent via WhatsApp correct? Yes. Regarding audio files, if possible, it would be interesting too.
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Abhishek Kumar
Salez Technology do you get audio files sent as well during conversation other than voice notes ? what is the frequency ? because if it is not important we can release sooner .
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Abhishek Kumar
Salez Technology if possible setup a call here speakwith.us/abhishekkumar or you can answer the question
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Salez Technology
Abhishek Kumar what exactly is the difference between audio files and voice notes? Is an audio sent via WhatsApp considered a correct voice note? If so, the voice note alone is sufficient at this first moment, especially if it is to expedite the launch of the functionality, this is very important!
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Abhishek Kumar
Salez Technology voice note is something that you hold the mic and speak and send instantly.
Audio file is something that you upload from your phone
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Salez Technology
Abhishek Kumar perfect, so only the voice note is already great, if you want to speed up the launch you can continue with just the voice note!
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Abhishek Kumar
Salez Technology thanks . And the bot will take actions on the basis of voice note
If the contact says I want to book an appointment then the bot will book an appointment. Or anything else that is set
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Salez Technology
Abhishek Kumar perfect, just out of curiosity, will the transcribed text appear below the voice note?
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Salez Technology
Abhishek Kumar will it be possible to pull via workflow as well?
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Abhishek Kumar
Salez Technology no it wont . we better be putting it . else the whatsapp team will do it anyway
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Abhishek Kumar
Salez Technology pull what .? transcript .?
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Salez Technology
Abhishek Kumar yes, for example in the workflow we can identify when the customer sends a message, if it's a text message, that message we can view the text to create various flows. However, when it comes in voice note format, the message arrives empty ''. In this case, would the audio link or the audio text already transcribed appear in the workflow?
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Abhishek Kumar
Salez Technology workflow is a far fetched as of now ., let us work quickly to get it supported for you first
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Salez Technology
Abhishek Kumar beauty, thank you very much!
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Abhishek Kumar
Salez Technology: which channels do you need Audio support is it only FB , Insta and whatsapp or SMS too ?
do people send Voice notes in SMS ?
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Salez Technology
Abhishek Kumar WhatsApp is the main one, but Instagram and Facebook are also interesting, no need for SMS
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Adler Araujo
I have the same need! Looking forward to hearing from GHL!
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Fabio Bmed
We are waiting for this implementation
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Vinicius Cardoso
Listen and send audio messages through the WhatsApp channel (excellent functionality)
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Nikolas Gianoukas Levin
Excellent Caio, it will be a great function to implement on the platform!
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Cibele Pfleger
Excellent suggestion, Caio! Please, we need this!!
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