Conversation bot toggle should not require full AI Agent permissions
under review
A
Arman Kouchak
When "View & manage Conversation AI agents" permission is removed, the bot toggle in conversations also disappears.
Problem: Agencies can't let clients pause/resume the bot on specific conversations without giving them full access to edit AI agent settings.
Solution: Add a separate permission for toggling AI bot status on individual conversations.
My client insists on having Control over conversation bot toggle and ability to activate or deactivate the AI agent on the specific conversations, they don't want the AI agent to become active after a certain time automatically. However, I don't want the employees of the business to poke around the AI agents settings. It's very important please fix this. Thank you.
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A
Abhishek Kumar
Arman Kouchak is there any issue if client access the ai agent setting page
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Diego Atienza
Abhishek Kumar yes!
A
Abhishek Kumar
Diego Atienza the setting page has minimum basic settings
What is the issue you are facing
D
Diego Atienza
Abhishek Kumar thank you for consulting. We need the AI Agents module to not appear with access to the Knowledge Base for users. If we disable the module, they can't turn off the AI. I think they should separate the enabling of the AI Agents module from the button to turn off the AI.
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Abhishek Kumar
Diego Atienza we will put this as enhancement but cannot promise the ETA
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Diego Atienza
Abhishek Kumar OK, muchas gracias
A
Abhishek Kumar
marked this post as
under review
D
Diego Atienza
Abhishek Kumar super important!
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Yes, need this separation. Our clients want to turn the bot off during busy periods or when they're manually handling leads, but we can't give them access to mess with the actual agent configuration.
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Diego Atienza
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL vote please