Conversation AI Behavior Issues
under review
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Keith Besherse
I have encountered several indications that clearly show the Conversation AI is still a minimum viable product (MVP). If this is not the right/best way to provide feedback please advise.
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Alisa Mickan
Is there a reason why user info isn't being captured and stored against a contact record? Even when I set my bot up to ask for FN, email, phone and confirm those details are correct prior to making an appointment booking, when I review the conversation in the backend only some details get captured and it's usually leaving the email and phone number off altogether.
Don't get me started on the issues around time zone and not being able to present the timings in the users timezone, even if they have provided their timezone or city prior to Conversation AI providing available time slots
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Keith Besherse
Puru Bansal & Abhishek Kumar
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Abhishek Kumar
Alisa Mickan hey Alisha I believe there is some issues around setting up the bot .
if you are doing it in bot trial we dont save contact information , you have test in real scenario like sms or live chat .
if still you face any problem here is my calendar book a call i will set it up for you https://speakwith.us/abhishekkumar
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Alisa Mickan
Abhishek Kumar Thanks for that, I've booked a time to chat to you about it tomorrow. We have been testing in a real scenario as far as I know. I've set up a chat widget and embed it on a web page and have been testing it that way.
A
Abhishek Kumar
Alisa Mickan great
J
Joshua Zhang
Reported more info here so hopfully its more constructive and useful to the dev team working on this module. Abhishek Kumar
Still cannot be reliably use in April 2025.
Still feels like a old flow chart bot.
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Omar Anaya
conversation ai is hallucinating a lot, and not sending the questions set on the workflow, instead is just sending some system messages to the leads.
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Keith Besherse
Great conversation with Abhishek Kumar today!
I think these future functions are a great roadmap for Voice AI and Conversation AI:
- Goodbye Detection.
- Smart Follow Up!
- Conversation Summaries.
- Objective based outcomes.
The exact timeline isn't too critical for me and my business. I'd rather see well refined and tested features than beta products requiring constant monitoring by the user.
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Abhishek Kumar
Keith Besherse Good bye detection is already released
K
Keith Besherse
This has the makings of a lawsuit!
Shaun Clark I think you need to get your legal involved immediately. Yes, you aren't responsible for how your customers use the technology. But...
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Richard Quinn
Maybe some of these issue are because Conversation AI use GPT-3.5?
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Keith Besherse
Richard Quinn, certainly could be the case. Especially given that I started cataloging these experiences a full year ago.
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Richard Quinn
Keith Besherse Had final confirmation from GHL Support
that Conversations AI uses GPT-4 Turbo (not GPT 3.5)
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Shane Boulds
Yes, today, particularly - Repeating the same answer 2x, long gaps in response etc.
K
Keith Besherse
Shane Boulds that is sad.
Voice AI?
A
Abhishek Kumar
under review
K
Keith Besherse
Thank you so very much Abhishek Kumar
K
Keith Besherse
I think it is the case that Conversation AI/Workflow AI and Voice AI are different product teams in the HighLevel organization.
From the user perspective that differentiation is not important. We see the features as part of one system for interacting with our customers.
K
Keith Besherse
Like with many of the features in HighLevel, HighLevel does not hold the number one position in this category.
What HighLevel does very well is being good enough at many things. The thing you do best is putting many of those good enough features under one umbrella.
The place you are still failing (despite this suggestion thread) is, when a message comes in: the first thing the AI needs in the prompt is whether this is a new contact or existing lead vs someone who has anything other than Lead in the Contact Type field. Those are 3 distinctly different conversations. Even if the outcome is the same (book appointment).
Shaun Clark, Varun Vairavan, Robin Alex, Robin Alex, Chase Buckner, Prasoon Dadhich, Puru Bansal, Super Tools, Shivam HighLevel, Sales & Marketing
K
Keith Besherse
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