Conversation AI: Always-On Custom Scenarios (CloseBot-style “interrupt routing”)
planned
F
Facundo Riccillo
Right now in GoHighLevel, Custom Scenarios only trigger after the current flow finishes. That makes the AI feel slow/off-topic when the user changes intent mid-conversation.
Request: make scenarios always-on like CloseBot — continuously evaluate scenario conditions every message, and interrupt/jump to the right scenario immediately (with priority + cooldown to avoid loops).
Example moments where this matters:
While booking, lead says “I’m an existing customer, my system has an issue.”
Mid-flow objection: “price is too high” / “call me later” / “need compliance info”
This would be the missing piece to make Conversation AI truly flexible and “human.” Thanks for considering!
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A
Abhishek Kumar
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planned
A
Abhishek Kumar
Facundo Riccillo it is in development