Conversation AI: Always-On Custom Scenarios (CloseBot-style “interrupt routing”)
planned
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Facundo Riccillo
Right now in GoHighLevel, Custom Scenarios only trigger after the current flow finishes. That makes the AI feel slow/off-topic when the user changes intent mid-conversation.
Request: make scenarios always-on like CloseBot — continuously evaluate scenario conditions every message, and interrupt/jump to the right scenario immediately (with priority + cooldown to avoid loops).
Example moments where this matters:
While booking, lead says “I’m an existing customer, my system has an issue.”
Mid-flow objection: “price is too high” / “call me later” / “need compliance info”
This would be the missing piece to make Conversation AI truly flexible and “human.” Thanks for considering!
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J
James Crook
Yes very important especially considering some conversations are triggered by a contact replying to a reachout SMS after performing some other actions (they are already part way through a sales funnel) but some other contacts are brand new and reaching out fresh (they need more info and conversation before attempting to book and call)
The flow needs to be able to handle both, so the easiest way is always-on scenarios, so that the conversation can have a designed flow but at any point if they ask for a booking, or ask about price, they are directed into a new conversation pathway that is natural for that scenario.
I can't see how to do this with the current flow setup at all, an dIt would be incredibly helpful.
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Tim Lumsden
Abhishek Kumar are custom scenarios still in development for the flow based builder?
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Bryce DeCora
Tim Lumsden HighLevel leans heavily on the apps in the marketplace for more of these "advanced" features
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
The flow interruption thing is so frustrating. Had a client yesterday where someone was mid-booking and asked about pricing, but the AI just kept pushing the appointment questions. Kills the natural conversation feel.
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Abhishek Kumar
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL:
The price question can be put in kb or global prompt
So the ai will answer questions always
And if someone wants to book appointments in middle you would any way want to collect information
You need to then stack the appointment booking action where it is absolutely critical and then continue to ask other questions
Whereas the pricing question is always on scenario
You don't need scenario for that
It will just answer always
I feel the setup is wrong
Setup a call with me I will help you with that
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Abhishek Kumar
if the pricing information is there in KB or global prompt it will alwasy answer. Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
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Bryce DeCora
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL you guys use CloseBot yourselves too right?
A
Abhishek Kumar
updated the status to
planned
A
Abhishek Kumar
Facundo Riccillo it is in development
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Chris Jeong
Abhishek Kumar Can we also get the 'auto kb update' so that if the AI doesn't know an answer, it can message someone on the team to respond
When they respond, it saves the question and answer into the FAQ's automatically (or after confirming if they want the answer to update the FAQ)
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Abhishek Kumar
Chris Jeong it is in progress
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Maria Schlotfeldt
Abhishek Kumar is there an estimated date for this update?
A
Abhishek Kumar
Maria Schlotfeldt we don't have any yet
Are you using ghl flow builder
Is it a blocker for you