Allow Single Workflow with multiple questions to get the recent Message Value
M
Mylene Pedrosa
We noticed that if we have a different set of questions within a single workflow, it can only grab the first message.
We are trying to get the recent message and update specific fields but the variable {{message.body}} isn't working as expected.
We figured out that this variable is only applicable to one question per workflow so tendency we had to create a bunch of workflows just to create a set of questions.
It will be best to have at least a variable like {{latest.message.body}} that handles the recent message or updates the current field {{message.body}} to get the last/recent message every time the customer responds.
With that, we don't have to create separate workflows. It will be much easier to manage the preferred questions we have in one workflow so hopefully, you can easily incorporate this into your system.
Thanks!
Log In
R
Robin De Niet
I was struggling with this too, if we can just get the last message received by the Conversation AI just like we can with the Wait for Reply action we can make more streamlined automations. Actually thought it was weird that this didn't work as expected.